Utility companies and Essential Services around the world are looking for ways to address the evolving needs of their customers. Customer Service in Utilities has traditionally been an integral part of the business however in the recent past, outsourcing in utilities has become a common phenomenon across the world, with major power distribution and energy firms outsourcing an array of services such as billing, call centre support, statement generation and remittance processes.

Rising cost of healthcare, increased adoption of technology, prevalence of quality and performance based reimbursement models, evolving physician-hospital -patient dynamics are forcing the healthcare industry to recast business and care delivery processes. By leveraging BPO (Business Process Outsourcing), healthcare companies redefine their operating model and maximize value from their business processes. US healthcare spending has doubled since 2002, spending $2.5 trillion or 17.6% of their GDP in 2009. The industry is however grappling with escalating administrative costs.