Telecommunication services remain vital services globally for consumers and businesses alike for next phase of economic growth. Telecom vertical is a key adopter of BPO globally and provides an opportunity for end-to-end outsourcing – including customer acquisition, customer service, billing and revenue assurance, and network management. Some of the very large outsourcing deals in the recent past have been in the telecom vertical.
The current telecommunications revolution is being led by mobile telephony. Large Telecom operators like Bharti Airtel are looking to harness this large untapped market as well as contribute to the infrastructure development thereby making it a more conducive outsourcing location. Airtel has already invested $ 11 Billion in Africa which has led to almost a 50% reduction in mobile telecom tariffs. During the past five years, Africa’ s cellular market has grown 5000% to over 400 million subscribers, making the continent the fastest growing ICT market in the world.
Given the high growth potential of Telecom sector in Africa and with a 14 Million plus customers base of mobile and fixed line in Uganda alone the Telecom sector becomes a key focus area for Uganda’s BPO sector.