By definition, Business Process Outsourcing (BPO) is the strategic use of third-party service providers to perform activities traditionally handled by internal staff and resources. Many firms and organizations in the world today are choosing to externally source the execution and management of facilities, customer care and logistics, human resource, legal and financial research, employee development and finance, among others.This trend is primarily due to the drive to cut operational costs, and the emerging economies of specialization enabled by application of information and communications technologies. The intervention presupposes the availability of low cost Internet bandwidth.The main objectives of the project are to:

  • To set up an infrastructural network that can support the BPO Industry in Uganda;
  • To market Uganda as a preferred BPO destination within the region;
  • To establish partnerships with the private sector to enable the sustainability of the industry once it is set up;
  • To develop a critical mass in terms of Human Resource to sustain the industry.
  • To set up a policy framework for the BPO industry in Uganda.

Expected outcomes

The expected outcomes of the project are:

  1. Creation of employment;
  2. Increase in Government revenue;
  3. Increased investment in infrastructure and skills development;
  4. Increased economic development;
  5. Poverty reduction

As part of the continuing effort to fulfill its pledge of developing the BPO industry in Uganda, the NRM Government provided funding during FY 2010/11 towards the following:

  • BPO Skills Development
  • Setting up a model BPO Centre in Kampala
  • Developing BPO Governance Frameworks, including the review and update of the BPO Strategy and Model for Uganda, and the development of BPO Standards and Accreditation Guidelines
  • Branding and Marketing of the BPO Industry
  • Sensitization and Awareness on BPO