Standards, Regulations and Accreditation Guidelines to Enhance the Business Process Outsourcing (BPO) Industry in Uganda

National Information Technology Authority – Uganda (NITA-U), under the Ministry of ICT, has been at the forefront of catalyzing initiatives to foster and facilitate the quick and planned growth of Uganda’s ITES-BPO industry. In the ITES-BPO strategy report, released in 2012, NITA-U focused on listing various nationwide initiatives required across various factors critical for the industry’s growth and deemed as the pillars of growth- like infrastructure, human capital, business environment and supporting structure.

The strategy report further asserted that Uganda has a capacity to generate more than 18500 jobs in the next 10 years, if it focused on implementing the recommended initiatives and incentives in appropriate time frame.