Incentives for ITES/BPO

PROJECTED GROWTH FOR BPO INDUSTRY
With the right incentives and stimulus, the ITES-BPO industry is expected to create 16,000 jobs at the end of year 5 assuming an average growth, 20,000 jobs at a high growth. Post the initial 5 years of investment and building the sector, the BPO sector will grow at the natural rate of progression. It is estimated that the BPO industry will grow at a healthy 3-4% in the average scenario and 7% in the aggressive scenario.  The job growth projections are shown in the below graph:

 projection

Based on the above job growth projections and estimated revenue per employee, the revenue projections for the industry is given below:

projection1