Healthcare

Rising cost of healthcare, increased adoption of technology, prevalence of quality and performance based reimbursement models, evolving physician-hospital -patient dynamics are forcing the healthcare industry to recast business and care delivery processes. By leveraging BPO (Business Process Outsourcing), healthcare companies redefine their operating model and maximize value from their business processes. US healthcare spending has doubled since 2002, spending $2.5 trillion or 17.6% of their GDP in 2009. The industry is however grappling with escalating administrative costs. In UK, administrative costs in the National Health Services cost the government 1.8 million GBP annually along with 400 k GBP lost revenue due to non-standardization of paper based records.The demand for BPO services will be in the areas of payer claims, enrolment, service, billing, provider contracting, care management, records digitization, payment collection, claims and enrolment processing, customer service, analytics, medical management, finance and accounting, procurement, and print management. Besides this medical helplines and tele medicine will also bridge the current gap between demand and supply of medical services in the country.